Returns & Refund Policy
At okwadoo, we are committed to providing our customers with high-quality products that meet their needs and expectations. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your complete satisfaction.
- Returns:
- Customers have 30 days from the date of purchase to return any unused and unopened products for a full refund.
- To initiate a return, please contact our customer service team at service@okwadoo.com
- Customers are responsible for paying for return shipping costs.
- Upon receipt of the returned product, we will inspect it to ensure it meets the conditions stated above. If the product is deemed eligible for a refund, we will process the refund within 5-7 business days.
- Refunds:
- Refunds will be issued in the same form of payment as the original purchase.
- If the product is defective or the wrong item was received, we will provide a full refund or replace the product at no cost to the customer.
- Cancellations:
- If you wish to cancel your order before it has been shipped, please contact our customer service team as soon as possible.
- If the order has already been shipped, it cannot be canceled. In this case, you may initiate a return and receive a refund once the product has been received and inspected.
Thank you for choosing okwadoo.com , If you have any questions or concerns, please do not hesitate to reach out to our customer service team.