Shipping policy
At Okwadoo, we are committed to delivering our products to our customers as quickly and efficiently as possible. Below is our shipping policy to help ensure a smooth delivery process:
- Shipping Options:
- We offer standard shipping within the US with an estimated delivery time of 5-8 business days.
- When the product will be shipped, customers will receive a tracking number/link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Processing Time:
- Orders are processed and shipped within 2-3 business days of being received.
- Orders placed on weekends or holidays will be processed and shipped on the next business day.
- Shipping Confirmation:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to track your package.
- If you have not received your shipping confirmation email within 4 business days, please contact our customer service team at service@okwadoo.com
- Delivery:
- We partner with trusted shipping carriers to ensure the safe and timely delivery of your products.
- Upon delivery, customers are responsible for inspecting the package and product to ensure they are in good condition.
- If the product is damaged during shipping, customers should contact our customer service team within 30 days to initiate a claim.
Thank you for choosing Okwadoo for your needs. If you have any questions or concerns about our shipping policy, please do not hesitate to reach out to our customer service team.